Everything you need to know about bots at F8 – Messenger Platform 2.0

Chatbots in Messenger have completed one year in existence and with more than 100,000 bots on the platform, this year’s F8 had high hopes on it for announcements to take bots to the next level and it didn’t disappoint. Here is a summary of all the major announcements by Facebook around Messenger and chatbots – Continue reading “Everything you need to know about bots at F8 – Messenger Platform 2.0”

Chatbots and Conversational Commerce — Where are we headed?

The world of ecommerce and mobile commerce that so rapidly and exponentially expanded within a short span of time is slowly evolving into what is known as Conversational Commerce. Before we understand more about Conversational Commerce, let us first know what a chatbot is. A chatbot, simply put is a program that is capable of mimicking human behaviour during a conversation. This can be used to provide customer service or for obtaining information. They have been around for quite some time in various forms but as the popular messaging platforms like Facebook Messenger, Telegram, Skype, Slack, etc open up their platforms to chatbots, things really get interesting. Continue reading “Chatbots and Conversational Commerce — Where are we headed?”